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Thread: Servers unavailability May 24th

  1. #1
    Customer Service Representative & Community Manager RO/COM/US Yaenara's Avatar
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    Servers unavailability May 24th

    Dear community,

    we are deeply sorry for the current situation and would like to update you about it. This morning our datacenter faced an issue that caused all our services to go offline.

    Travian Games has managed to solve the initial problems and are planning to bring back all the games one by one. As you can probably imagine, this will take quite a lot of time, due to the fact that we have more than 300 gameservers to deal with across all the games (subsystems and forums, etc. not counted).

    We will keep you informed via our communication platforms (forum & Facebook), so stay tuned for more information!

    Your Rail Nation team
    Community Manager Rail Nation COM, US, RO



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    Moderatorii lucrează pe bază de voluntariat şi, prin urmare, nu sunt disponibili 24 de ore pe zi.

  2. #2
    Customer Service Representative & Community Manager RO/COM/US Yaenara's Avatar
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    Update: Travian Games is currently working on bringing back the gameservers for Travian:Legends. The Rail Nation servers will be next in line.
    Community Manager Rail Nation COM, US, RO



    Do you have a question? Find your answer at: Rail-Nation Answers
    Are you looking for the Forum rules and Netiquette? You can read them here.
    Moderators are volunteers therefore you are not able to reach them 24/7.
    Moderatorii lucrează pe bază de voluntariat şi, prin urmare, nu sunt disponibili 24 de ore pe zi.

  3. #3
    Customer Service Representative & Community Manager RO/COM/US Yaenara's Avatar
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    Update: We are having a very rough estimate now.
    First we will start up our background tools and services and then in about 30 minutes we will try to bring back our first RN server. Will keep you updated as soon as we learn more.
    Community Manager Rail Nation COM, US, RO



    Do you have a question? Find your answer at: Rail-Nation Answers
    Are you looking for the Forum rules and Netiquette? You can read them here.
    Moderators are volunteers therefore you are not able to reach them 24/7.
    Moderatorii lucrează pe bază de voluntariat şi, prin urmare, nu sunt disponibili 24 de ore pe zi.

  4. #4
    Customer Service Representative & Community Manager RO/COM/US Yaenara's Avatar
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    Update: The following domains are back online: COM, FR, ES and DE (except DE105)
    Community Manager Rail Nation COM, US, RO



    Do you have a question? Find your answer at: Rail-Nation Answers
    Are you looking for the Forum rules and Netiquette? You can read them here.
    Moderators are volunteers therefore you are not able to reach them 24/7.
    Moderatorii lucrează pe bază de voluntariat şi, prin urmare, nu sunt disponibili 24 de ore pe zi.

  5. #5
    Customer Service Representative & Community Manager RO/COM/US Yaenara's Avatar
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    Dear players,

    As a compensation for the downtime today we created a bonus code.

    The Bonus code is:
    RN-IS-SORRY

    It’s valid until June 06th.

    Must be redeemed in the game options, not in the Gold shop (it can be redeemed on multiple servers, but just once per avatar).


    Your Rail Nation Team
    Community Manager Rail Nation COM, US, RO



    Do you have a question? Find your answer at: Rail-Nation Answers
    Are you looking for the Forum rules and Netiquette? You can read them here.
    Moderators are volunteers therefore you are not able to reach them 24/7.
    Moderatorii lucrează pe bază de voluntariat şi, prin urmare, nu sunt disponibili 24 de ore pe zi.

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